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Luke Siganto
IT Support Engineer — Brisbane, QLD
Summary

Business-focused IT Support Engineer with strong experience supporting and coordinating business-critical IT systems in high-availability environments. Proven ability to own day-to-day IT operations, manage endpoint and system lifecycles, and support secure Microsoft 365 environments across distributed and constrained networks. Known for clear stakeholder communication, practical problem-solving, and driving process improvements through documentation and automation.

Experience
IT Support Engineer
IDS GeoRadar (Hexagon Group)  ·  Feb 2024 – Present
  • Central point of coordination for vendor-side IT systems supporting customer-facing monitoring platforms across APAC, ensuring secure, reliable operation of business-critical systems.
  • Tier 1 & 2 support across Windows-based environments — troubleshooting complex issues where system availability directly impacts operational continuity and safety.
  • Administer Microsoft 365, SharePoint, and Microsoft Entra ID — user access management, permissions, security controls, and content structure; manage Power Apps and Power BI access via Dataverse.
  • Own endpoint lifecycle management including imaging, deployment, configuration, and ongoing support of Windows 10/11 devices across remote, air-gapped, and office environments.
  • Drive process improvement through automation using Power Automate and PowerShell, streamlining routine tasks and improving service efficiency.
  • Develop and maintain technical documentation, user guides, and SOPs to improve user capability, support consistency, and reduce recurring incidents.
  • Collaborate with engineers, stakeholders, and third-party providers to resolve incidents, manage change, and continuously improve service delivery within ITIL-aligned workflows.
Sales Assistant
Jaycar Electronics & Road Tech Marine  ·  Mar 2022 – Feb 2024
  • Provided hardware and networking recommendations to customers, ensuring appropriate product selection.
  • Delivered troubleshooting assistance for home networking and computer systems.
  • Supported inventory management and product knowledge training for team members.
Core Competencies
IT Operations & End-User SupportOwnership of day-to-day IT ensuring system reliability and user productivity.
Microsoft 365 & Identity ManagementEntra ID, SharePoint, Power Apps, Power BI, Dataverse.
Endpoint & Asset LifecycleImaging, deployment, and lifecycle oversight of Windows 10/11 devices.
Automation & Process ImprovementPower Automate and PowerShell to streamline workflows.
Vendor & Stakeholder CollaborationCoordinating with engineers, providers, and stakeholders.
Documentation & TrainingTechnical guides, SOPs, and training to reduce support demand.
Security & GovernanceAccess control, data handling, ITIL-aligned support frameworks.
Business SystemsIdentifying inefficiencies and improving workflows through system optimisation.
Education & Certifications
Bachelor of Information Technology & Bachelor of Business — Queensland University of Technology (QUT)
MS-900 — Microsoft 365 Fundamentals
Referees

Available upon request.